Refund Policy

1. Overview

We offer refunds under specific conditions to ensure fairness for both customers and our business.

2. Eligibility for Refunds

You may request a refund within 14 days of purchase if:

• The product is not working as described
• A critical bug prevents normal use and we are unable to fix it
• The product is incompatible with your environment and this was not clearly stated

3. Non-Refundable Cases

Refunds will NOT be granted if:

• You changed your mind after purchase
• The product works as described
• You did not read the product description before purchasing
• The issue is caused by third-party plugins, themes, or hosting
• You refuse to provide access for troubleshooting

4. Support Requirement

Before requesting a refund, you must:

• Contact our support team
• Allow us reasonable time to investigate and resolve the issue

5. Refund Process

• Approved refunds will be processed via the original payment method
• Processing time may vary depending on the payment provider

6. Contact

To request a refund, contact us at:

Email: chidang@flexa.vn